“I forgot to make an appointment for my child's sports physical. I was surprised I was able to get an appointment within just a few days at Carbon Health. I am glad I had this option!”
Welcome to Fast Pass
Appointments in 10 days or less
United Healthcare or Surest members with a FedEx medical plan have access to Fast Pass, a quicker way to get quality care. From checkups and screenings to specific health concerns, Fast Pass makes it easier to stay on top of your health at no extra cost.
Health system partners
Fast Pass partners with multiple premier health systems across the country to get you timely appointments. To schedule an appointment now, click your location below.
In collaboration with Carbon Health, we offer virtual primary care throughout California, plus additional in-person services and urgent care at 60+ locations. To find a location or make an appointment, click or tap the button below.
Working with Advocate Health, we offer in-person and virtual primary care throughout the greater Chicago metro area. To make an appointment, call 833-417-0551.
In partnership with Catalyst Physician Group, we offer in-person and virtual primary care at 16 locations. Click or tap below to schedule an appointment near you or call 817-281-8941.
Together with Franciscan Health, we offer Fast Pass appointments at these select clinics. To schedule an appointment, call 833-552-0163.
- Beech Grove Family Medicine 2030 Churchman Ave #A, Beech Grove, IN 46107
- Carmel Family Medicine 12188-B N Meridian St #280, Carmel, IN 46032
- Greenwood Parke Family Med 701 E County Line Rd #204, Greenwood, IN 46143
- Heartland Internal Medicine 10701 Alliance Drive A#, Camby, IN 46113
- Mooresville Family Care 1205 Hadley Rd Ste #200, Mooresville, IN 46158
- Plainfield Family Medicine 315 Dan Jones Rd Ste #150, Plainfield, IN 46168
- South 31 Family Care 610 E Southport Rd Ste #205, Indianapolis, IN 46227
- Southport Family Medicine 7825 McFarland Lane, #A, Indianapolis, IN 46237
In partnership with Catholic Health, we offer in-person primary care services across Long Island. To schedule an appointment, call 631-465-6200.
In collaboration with Methodist Le Bonheur, we're offering timely in-person primary care appointments in 10 days or less. To schedule an appointment, call 901-560-9289.
Frequently asked questions
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What is Fast Pass?
Fast Pass is a benefit offered to FedEx employees to help you get the care you need faster. United Healthcare and FedEx work with providers to offer primary care services within 10 business days.
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How is Fast Pass different from my typical care experience?
Often, it can take awhile to see a PCP. As a Fast Pass member, providers are committed to seeing you in 10 business days or less, so you can get care when you need it. Some providers even offer virtual care appointments.
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Am I eligible for Fast Pass?
All U.S.-based FedEx employees enrolled in a United Healthcare or Surest (Your Choice) medical plan are eligible. Participating Fast Pass providers are available in major metro areas, as shown on this site.
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Does it cost more to use Fast Pass?
There is no additional fee to use your Fast Pass benefit. All visits are subject to any copays, coinsurance or deductibles defined in your health plan’s Summary of Benefits & Coverage.
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What kinds of health needs are a good fit for Fast Pass?
Fast Pass works for all primary care needs such as routine checkups or specific health concerns. In the future, we’re working to add specialist appointments for cardiology, oncology, behavioral health and OB/GYN.
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Is the care quality the same for Fast Pass appointments?
Yes, all providers are licensed clinicians contracted with some of the most well-respected health organizations in the world. When scheduling an appointment, you can find a provider based on location, languages spoken, areas of expertise and more to find the care that fits your needs.
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What if Fast Pass is not available in my area?
At this time, we are actively working with major provider organizations to make Fast Pass available wherever we can.
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What if my current PCP is not in the Fast Pass program?
You can still make a Fast Pass appointment with a participating PCP by calling Choose Well Care Connect or the clinic directly. If you prefer to get care from your usual PCP, that’s okay, too. This benefit is here for you to use whenever (and as often) as you’d like.
Testimonials
I made a New Year's resolution to take better care of myself, which meant scheduling an annual physical. I was surprised, in a good way, that I could get in the same week I called. Thanks to Fast Pass!”
Disclaimers
Please note that while there is no fee to use Fast Pass, your medical benefit is still subject to the cost-share terms defined within each plan's Summary of Benefits & Coverage.
Fast Pass is a product of United Healthcare and not a Plan feature.
Please note that Fast Pass is a new program offered in select geographies among a limited set of members. While United Health Group has partnered with select providers to offer wait-times of 10 business days or less, please be aware that there may be circumstances when providers will not be able to achieve this goal due to clinical priorities.
United Healthcare will not direct members to participating Fast Pass providers on any basis except to provide Fast Pass Customers information about the participating provider's ability to offer primary care within 10 business days to a Fast Pass Member.
Administrative Services provided by United HealthCare Services, Inc. Insurance provided by United Healthcare Insurance Company.